Dynamics 365 Customer Service
Dynamics 365 Customer Service
Dynamics 365 Customer Service
Dynamics 365 Customer Service
Solve Issues Faster, Keep Customers Happier
Solve Issues Faster, Keep Customers Happier
Solve Issues Faster, Keep Customers Happier
Dynamics 365 Customer Service streamlines your support, making it easy to handle requests, reduce waiting times, and ensure happier customers.
Dynamics 365 Customer Service streamlines your support, making it easy to handle requests, reduce waiting times, and ensure happier customers.
Unified Case Management:
Centralize customer interactions across channels, ensuring consistent, quick responses to inquiries.
AI-Driven Insights:
Leverage AI-powered recommendations for next-best actions and predictive case routing, enabling quicker resolutions.
Omnichannel Engagement:
Offer seamless support via live chat, SMS, voice, and social media, all managed from one interface.
Knowledge Management:
Empower your agents and customers with self-service portals and searchable knowledge bases.
Unified Case Management:
Centralize customer interactions across channels, ensuring consistent, quick responses to inquiries.
AI-Driven Insights:
Leverage AI-powered recommendations for next-best actions and predictive case routing, enabling quicker resolutions.
Omnichannel Engagement:
Offer seamless support via live chat, SMS, voice, and social media, all managed from one interface.
Knowledge Management:
Empower your agents and customers with self-service portals and searchable knowledge bases.
Unified Case Management:
Centralize customer interactions across channels, ensuring consistent, quick responses to inquiries.
AI-Driven Insights:
Leverage AI-powered recommendations for next-best actions and predictive case routing, enabling quicker resolutions.
Omnichannel Engagement:
Offer seamless support via live chat, SMS, voice, and social media, all managed from one interface.
Knowledge Management:
Empower your agents and customers with self-service portals and searchable knowledge bases.
Unified Case Management:
Centralize customer interactions across channels, ensuring consistent, quick responses to inquiries.
AI-Driven Insights:
Leverage AI-powered recommendations for next-best actions and predictive case routing, enabling quicker resolutions.
Omnichannel Engagement:
Offer seamless support via live chat, SMS, voice, and social media, all managed from one interface.
Knowledge Management:
Empower your agents and customers with self-service portals and searchable knowledge bases.
AI Dedicated Features
Customer Service embeds AI to resolve issues faster and boost agent productivity.
AI-Powered Knowledge Articles:
Copilot suggests relevant knowledge base articles during chats and calls, reducing resolution times
Sentiment Analysis & Transcription:
Real-time AI analyses customer sentiment and transcribes calls, flagging urgent cases and guiding the next best action
Virtual Agents & Chatbots:
AI chatbots handle routine inquiries, escalating complex cases to agents with full context, so your team focuses on high-value work
Copilot for Contact Centers:
New AI tools for call centers automate responses based on help manuals and enable agents to navigate multiple apps via natural language commands
Customer Service embeds AI to resolve issues faster and boost agent productivity.
AI-Powered Knowledge Articles:
Copilot suggests relevant knowledge base articles during chats and calls, reducing resolution times
Sentiment Analysis & Transcription:
Real-time AI analyses customer sentiment and transcribes calls, flagging urgent cases and guiding the next best action
Virtual Agents & Chatbots:
AI chatbots handle routine inquiries, escalating complex cases to agents with full context, so your team focuses on high-value work
Copilot for Contact Centers:
New AI tools for call centers automate responses based on help manuals and enable agents to navigate multiple apps via natural language commands
Customer Service embeds AI to resolve issues faster and boost agent productivity.
AI-Powered Knowledge Articles:
Copilot suggests relevant knowledge base articles during chats and calls, reducing resolution times
Sentiment Analysis & Transcription:
Real-time AI analyses customer sentiment and transcribes calls, flagging urgent cases and guiding the next best action
Virtual Agents & Chatbots:
AI chatbots handle routine inquiries, escalating complex cases to agents with full context, so your team focuses on high-value work
Copilot for Contact Centers:
New AI tools for call centers automate responses based on help manuals and enable agents to navigate multiple apps via natural language commands
Customer Service embeds AI to resolve issues faster and boost agent productivity.
AI-Powered Knowledge Articles:
Copilot suggests relevant knowledge base articles during chats and calls, reducing resolution times
Sentiment Analysis & Transcription:
Real-time AI analyses customer sentiment and transcribes calls, flagging urgent cases and guiding the next best action
Virtual Agents & Chatbots:
AI chatbots handle routine inquiries, escalating complex cases to agents with full context, so your team focuses on high-value work
Copilot for Contact Centers:
New AI tools for call centers automate responses based on help manuals and enable agents to navigate multiple apps via natural language commands
Stop putting out fires. Dynamics 365 Customer Service unifies your support channels, provides smart recommendations, and automates workflows—helping your team deliver quicker, more personalized solutions every time.
Automate e-invoicing and tax compliance for high-volume transactions.
Automate e-invoicing and tax compliance for high-volume transactions.
Automate e-invoicing and tax compliance for high-volume transactions.