Enterprise Solutions
Customer Experience & Services
Business Challenges
Sales teams working from memory and spreadsheets
When leads, follow-up notes, and deal history live in personal files or people's heads, you lose visibility, miss opportunities, and start every new conversation from scratch instead of building on what came before.
Service that reacts instead of anticipates
When your support team doesn't have context from sales, customers have to repeat themselves, response times stretch, and small issues grow into bigger ones because nobody caught them early.
No clear view of pipeline or forecast
If your sales manager has to chase the team for updates just to build a weekly report, you're running the business blind. Decisions about hiring, capacity, and revenue are based on gut feel instead of real data.
Streamlined Customer Engagement | Microsoft Dynamics 365 Sales
A CRM platform built for B2B sales teams that need structure, visibility, and automation. Haceb configures Dynamics 365 Sales to match your sales process, complete with custom stages, automated follow-up tasks, lead scoring, and dashboards that give management a live view of pipeline health. GLM, a logistics business in Saudi Arabia, used this exact setup to unify their lead-to-order tracking across a complex, multi-party operation.
Microsoft Dynamics 365 Customer Service
A service platform that gives your team the full customer history before they pick up the phone or respond to a ticket. Cases are tracked, escalations are managed, and service levels are measured in real time. Your team stops firefighting and starts delivering consistent, informed service.
Power Apps & Custom Portals
Sometimes your CRM needs to extend beyond your internal team. Haceb builds customer and partner portals using Microsoft Power Apps and Power Pages, giving your clients real-time access to their orders, requests, and updates without needing to call your office for every question.
We configure around your sales process, not a generic template
Most CRM implementations fail because the system doesn't match how the team actually sells. Haceb spends time mapping your real sales stages, your qualification criteria, and your follow-up cadence before we build anything. The result is a CRM your team actually uses.
Sales, Service, and Marketing Connected
A CRM that only covers sales creates new silos. Haceb connects your sales pipeline to your service cases and your marketing campaigns so the whole team works from the same customer picture. When a deal closes, service is already briefed. When a customer has an open issue, sales knows before they call.
Power BI on top of your CRM data
Raw CRM data is only useful if it drives decisions. Haceb adds Power BI reporting to your CRM implementation so leadership sees conversion rates, win/loss analysis, service performance, and customer health scores without asking anyone to build a report manually.
Microsoft-Certified and Designated Partner
We're a Designated Partner in the Microsoft AI Cloud Partner Program, giving you direct access to top-tier support, early features, and exclusive tools—before they hit the market.
Continuous Advantage
With every new software feature release, you and your team gain new tools, smarter features, and competitive advantages—so you're always ahead of the curve.
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